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FAQs

Q: What is a personal concierge?

A personal concierge is someone who can manage your ‘to do’ list so that you have more time to spend on the important things. From errand running and grocery shopping, to planning a holiday or waiting for trades people, a personal concierge is someone you can ring or email and have all those tasks completed by someone personally, professionally and confidentially. Just picture us as your very own 5 star personal concierge…and even more!

Q: Who uses a personal concierge?

Anyone who needs more time! These services are available for individuals or businesses who need the support to manage their busy lifestyles and work days. Our clients range from executive couples and business owners to single mums and busy families. We have clients who use us multiple times a week, and clients who only use us at busy times like around Christmas and Easter.

Q: Isn't a personal concierge just for celebrities & the ultra rich?

Yes, the rich and celebrities can certainly use a personal concierge service. However, many of them would have one if not more full-time assistants working for them. The great thing about a personal concierge service is that you can get celebrity level service when, and only when, you need us, and in a way that is affordable. The vast majority of our clients would certainly not classify themselves as rich. They have a wide range of incomes and use us to varying degrees. The one thing they all have in common is that they are busy and know that the investment in our services improves their lives immensely.

Q: How does it work?

We are happy to meet with you initially to establish exactly how you might use our services. You are then able to ring, email or fax us with your bookings at any time. You will be assigned your own personal concierge who will be your single point of contact, whenever you need us. There is no membership required and you may use us as much or as little as you like. Our service is designed to be flexible to your needs.

Q: I don’t think I really have anything you can help me with

If this is true then congratulations, you obviously have a great work life balance and can find time for all the important things in your life. However, if you have a to do list in your head or on paper, then I would anticipate that there is something, if not many things that we can help you with. It certainly doesn’t hurt to ask! Do you have things that are niggling you, weighing you down, that you just never get to. A lot of the things we help with are those things that are not urgent, so they aren’t at the top of your list. However, when you get those things done – maybe it’s pictures you’ve been meaning to have framed, a door handle you’ve been meaning to get fixed, or some shoes you have been meaning to have repaired – it is amazing how much more calm and in control you feel. It’s very common for our clients to start using us for just one or two things initially. However, once they get into the swing of it they realise there are so many ways they can use us.

Q: You probably don’t do the types of things I need help with

Unless it is illegal or unethical, there isn’t all that much that we can’t help you with or find someone who can. A lot of our clients worry that the tasks they hand to us are too mundane or insignificant. However, nothing is insignificant! We are all about taking on those tasks, no matter what they are, to help you find more time. So if you need us to post a letter, race home to check the iron really is turned off, help you tidy out your tupperware cupboard or wash the dishes before your visitors arrive, we can help. In fact we would love to!

Q: I’m not very good at delegating and am reluctant to relinquish control

We understand. This is very common and some of our clients have agonised for a long time before contacting us. It can be hard. Many of the things a personal concierge can help you with are very personal. You have your own way of doing things, or you feel that you shouldn’t be asking someone else to do these things for you. You don’t have to let go of everything, and you don’t have to let go all at once. We want to work with you to ensure your experience of using a personal concierge is a positive one for you, and that we are making a positive impact on your life. When speaking with new clients, we suggest starting slowly. Is there one task that we could quickly and easily get fixed for you? Is there one task that has really been getting you down, and you know simply get that one thing done is going to have a dramatic impact on your life? Why not arrange a time to meet with us and just have a chat. We can tell you how other clients have used us, give you examples of where we can help that might not be quite so overwhelming. Often the first step is the hardest, and we are here to make that as easy as possible.

Q: I don’t really want everyone knowing that I use your service

Confidentiality is number one when it comes to using our services. We understand you like to keep your private life private. We won’t broadcast to your neighbours, or the postman, or the local fruit shop that we are your personal concierge. If need be we can say we are a family friend or someone from work. We’ve even bluffed our way through conversations with in-laws. Your business is your business, and we are here to make your life easier, not more awkward.

Q: What if I need to ring you at the last minute?

At Lifestyle Elements we love the last minute calls, knowing that we are helping you when you really need it. It is rare that we are unable to take on a task however, if we simply cannot do it we will do our best to find someone who can or try to work out another arrangement with you. Never hesitate to call as we pride ourselves on doing our utmost to help you.

Q: Can I use your services on weekends or after hours?

In most cases we will be able to help you however would need as much notice as possible to ensure availability. We also need to charge a surcharge for most out of hours work and will advise you if this is the case.

Q: I’m not sure I feel comfortable giving you access to my house

Yes many of our clients provide us with a set of keys to access their home and/or office as required. However, this is entirely up to you and certainly dependant on the type of work we do for you. Please note that you will always be advised when we will be accessing your home, and this would always be in conjunction with a regular task or specific request from you. You keys are kept safely locked away with no identification to ensure security.

Q: What is the strangest request you’ve had?

This is always a hard question for us because, after all the years we have been doing this, there isn’t much that can surprise us now. Plus, we just love a challenge! Sure, there have been some interesting tasks, which makes our job all the more fun! If you want to hear the details, you’ll have to arrange a time for a chat over coffee and we will tell you more!

Q: What areas do you service?

Our head office is based in Adelaide, South Australia. We service the metropolitan area, and also offer certain services to regional areas. With a comprehensive network of suppliers and contractors, we also offer a variety of services both nationally throughout Australia, as well as Internationally. We have worked with people in New South Wales, Victoria, Western Australia, China, Malaysia, Canada and the UK so far.

Q: How much does it cost?

There are a variety of pricing options and payment methods. This varies depending on if you require out of hours services or an immediate response, and if you purchase hours on an as needs basis or in bulk. For more information refer to our Rates page.

Q: How do I pay?

Payment can be made by cheque, money order, cash or direct deposit. If we are purchasing products or services for you, eg. grocery shopping or lawn mowing, we usually request that we are paid upfront, however, if necessary reimbursement terms can be negotiated.

Q: How do I start?

We recommend you ring us and arrange a time for us to meet. This way we can discuss your requirements and how our services can meet your needs. Click here to contact us.